Most questions are already answered somewhere in this Help Center, searching from the Help Center home is usually faster than waiting on a reply, worth trying first.
Can't find what you need? Go to codeblockstudio.net/contact and send us a message, your name, email, a subject, and what's going on. You can also just email us directly at support@codeblockstudio.net, both ways reach the same inbox and open the same kind of ticket. We'll reply to the email address you provide, there's no separate inbox or account you need to check back on. Every message gets a ticket number (e.g. #42), included in your confirmation email, useful if you ever need to reference it.
Already have an open ticket?
Just reply to your confirmation email (or any reply you've received) with more details, it's added straight to that same ticket, no need to fill out the contact form again. If you do try to submit the contact form again while a ticket is still open, it won't create a second one, it'll point you to your existing ticket instead.
Replying to a ticket that's already resolved
If you reply to an email about a support ticket that's already been marked resolved, nothing happens automatically, your reply isn't added anywhere and you won't get an automated response back. If it still needs attention, send a new message from codeblockstudio.net/contact instead, rather than replying to the old email, that opens a fresh ticket since the old one is closed.
Tip: Include what you were trying to do and what actually happened (an exact error message, if you got one), it's the single biggest thing that speeds up a useful reply.