Account & Billing
Plans, upgrading, cancelling, invoices, and managing your account.
Free, Plus, and Creator plans compared
What each plan includes.
How do I upgrade or change my plan?
Starting checkout, switching between Plus and Creator, and changing billing cycles.
How does switching down to Plus work?
Where the unused portion of your Creator payment goes when you switch to Plus.
How do I cancel my subscription?
Cancelling from the Stripe Customer Portal.
How do I change my email address?
Updating your account email with password confirmation.
How do I delete my account?
Deactivating right away, with a 3-day grace period before permanent deletion.
Can my account be suspended?
What happens if your account is suspended for a Terms of Service violation.
What happens to my projects if I downgrade or cancel?
Your projects stay, they just stop qualifying for the higher plan's limits, and if you now own more than your new plan allows, you'll be asked to choose which ones to keep.
How do I get an invoice or receipt?
Every payment's invoice is available from the Stripe Customer Portal.
Can I get a refund?
A self-service "Refund now" button covers your first payment within 14 days, no need to contact us.
What is the AI Assistant add-on and how much does it cost?
One assistant panel that answers questions, builds structure or workflow branches for you, and asks when it isn't sure, priced separately from Plus/Creator.
How do I turn the AI Assistant add-on on or off?
Toggling the add-on from Billing, and when the change actually takes effect.