Yes. If your account materially breaches our Terms of Service, we may suspend it rather than you choosing to delete it yourself, see "How do I delete my account?" for the self-service version of this process.
What actually happens
- You're signed out immediately and can no longer sign in.
- Any active subscription is cancelled immediately, with no refund for the period you already paid for.
- We email you at the address on file with the reason for the suspension, and a link to appeal it.
- Your account and every project you own are scheduled for permanent deletion 7 days later, not right away.
That 7-day window exists so a suspension can genuinely be disputed before anything is permanently gone. Since a suspended account can't sign in, the suspension email includes a direct appeal link that works without logging in, open it and explain why you believe the suspension was a mistake. Our team reviews every appeal and can restore full access if the suspension shouldn't have happened. After that window, deletion is permanent and cannot be undone, the same as a self-initiated deletion.
Tip: A suspension is always tied to a specific, recorded reason, it's never automatic or unexplained, you'll always know exactly why in the email we send.