Your first payment, within 14 days
If your subscription is still active (you haven't already cancelled it) and it's been less than 14 days since your very first ever subscription payment, a "Refund now" button appears on your account settings page, next to "Manage billing". Clicking it immediately cancels your subscription and refunds it, right away, no ticket or waiting for a reply needed. The refund typically reaches your original payment method within 5 to 10 business days, depending on your bank or card issuer.
This mirrors the statutory 14-day right of withdrawal EU/EEA consumers have for a first digital subscription purchase, see our Terms of Service for the exact legal conditions, but the button itself works the same way for everyone, regardless of where you're located.
How much comes back
Not always the full amount. The button shows you the exact breakdown before you confirm, built from two deductions off your original payment:
- Time already used, the refund is prorated based on how many days of your billing period have already passed, not a flat full refund regardless of timing.
- AI Assistant usage, if you used the optional AI Assistant add on during that period, its estimated cost is deducted too, since that usage was a real cost already incurred.
The refund never goes below $0, and you can see the exact numbers (days used, AI cost, final amount) before clicking confirm.
Some things worth knowing about it
- It only ever covers your very first subscription payment ever on this account, not a later renewal, and not a second subscription after resubscribing.
- It can only be used once. Once you've clicked it (or once the 14 days pass without clicking it), it's gone for good, tied to your email address rather than just this account, so it can't be regained by deleting your account and signing up again.
- It disappears once you've already cancelled through "Manage billing" instead, cancelling that way keeps you on your paid plan until the period you paid for ends, see "What happens to my projects if I downgrade or cancel?", rather than refunding anything.
Outside that window
Subscriptions aren't refunded automatically for partial periods after that. Cancelling already keeps you on your paid plan for the rest of the period you paid for, see "How do I cancel my subscription?", so there's no unused time being forfeited. Switching from Creator down to Plus is a separate case worth knowing about too, see "How does switching down to Plus work?", it credits your unused time toward future invoices rather than refunding it, which is not the same thing as this button.
When we still review a refund case by case
A clear billing error (you were charged twice, or charged the wrong amount) or a service outage that genuinely prevented you from using a plan you paid for. Reach out and describe what happened, these are handled individually rather than by a fixed rule.